{"id":1077,"date":"2026-05-28T06:25:21","date_gmt":"2026-05-27T18:25:21","guid":{"rendered":"https:\/\/hamiltonpianocompany.nz\/?page_id=1077"},"modified":"2026-07-05T08:48:02","modified_gmt":"2026-07-04T20:48:02","slug":"1077-2","status":"publish","type":"page","link":"https:\/\/hamiltonpianocompany.nz\/index.php\/1077-2\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light\"><img loading=\"lazy\" decoding=\"async\" width=\"1161\" height=\"250\" class=\"wp-block-cover__image-background wp-image-1088 size-full\" alt=\"\" src=\"https:\/\/hamiltonpianocompany.nz\/wp-content\/uploads\/2026\/05\/Workshop1.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/hamiltonpianocompany.nz\/wp-content\/uploads\/2026\/05\/Workshop1.jpg 1161w, https:\/\/hamiltonpianocompany.nz\/wp-content\/uploads\/2026\/05\/Workshop1-300x65.jpg 300w, https:\/\/hamiltonpianocompany.nz\/wp-content\/uploads\/2026\/05\/Workshop1-1024x220.jpg 1024w, https:\/\/hamiltonpianocompany.nz\/wp-content\/uploads\/2026\/05\/Workshop1-768x165.jpg 768w\" sizes=\"auto, (max-width: 1161px) 100vw, 1161px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-custom-color-1-background-color has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container has-global-padding is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\"><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-raleway-font-family\">Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Introduction<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hamilton Piano Company (we, us, our) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is any information about an identifiable individual (a natural person).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy policy explains how we collect, use, store, disclose and protect your personal information when you interact with our website alpinespas.co.nz and our business services. This policy applies only to customers in New Zealand.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy does not limit or exclude any of your rights under the Privacy Act 2020. For more information about the Privacy Act, visit&nbsp;<a href=\"http:\/\/www.privacy.org.nz\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.privacy.org.nz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Changes to This Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The change will apply from the date that we upload the revised policy to our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Types of Personal Information We Collect<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect the following types of personal information from you:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact Information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Postal address<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Transaction Information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchase history<\/li>\n\n\n\n<li>Payment details (processed securely through third-party payment processors)<\/li>\n\n\n\n<li>Delivery information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Communication Information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Records of your correspondence with us<\/li>\n\n\n\n<li>Enquiry details and quote requests<\/li>\n\n\n\n<li>Customer service interactions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>How We Collect Your Personal Information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We collect personal information directly from you when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make enquiries through our website or contact forms<\/li>\n\n\n\n<li>Purchase our products or services<\/li>\n\n\n\n<li>Contact us via phone, email, or in person<\/li>\n\n\n\n<li>Visit our showrooms or attend events where we are present<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Purposes for Data Collection and Use<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We collect and use your personal information for the following purposes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Primary Business Functions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processing and fulfilling your orders for pianos, and related products<\/li>\n\n\n\n<li>Providing customer service and technical support<\/li>\n\n\n\n<li>Managing after-sales service<\/li>\n\n\n\n<li>Processing payments and managing accounts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Communication and Marketing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to your enquiries and quote requests<\/li>\n\n\n\n<li>Providing updates about your orders or services<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Business Operations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improving our products, services, and website functionality<\/li>\n\n\n\n<li>Meeting our legal and regulatory obligations<\/li>\n\n\n\n<li>Protecting our business interests and enforcing our rights<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Information Sharing and Disclosure Practices<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell, trade, or rent your personal information to third parties. We may share your personal information in the following limited circumstances:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Legal Requirements:&nbsp;We may disclose your information when required by law, court order, or government investigation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business Protection:&nbsp;We may disclose information to protect our legal rights, prevent fraud, or ensure the safety of our customers and staff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>How We Store and Protect Personal Information<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure data storage systems with access controls<\/li>\n\n\n\n<li>Regular security assessments and updates<\/li>\n\n\n\n<li>Secure transmission of sensitive information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Data Retention and Disposal<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely dispose of it in accordance with our data retention policies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Factors that influence our retention periods include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The nature of the information and why it was collected<\/li>\n\n\n\n<li>Legal requirements for record-keeping<\/li>\n\n\n\n<li>Your ongoing relationship with us<\/li>\n\n\n\n<li>Legitimate business needs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Your Rights Under the Privacy Act 2020<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the following rights regarding your personal information:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right of Access:&nbsp;You can request access to the personal information we hold about you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right of Correction:&nbsp;You can request correction of any personal information that is inaccurate, incomplete, or out of date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Object:&nbsp;You can object to the use of your personal information for direct marketing purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to Complain:&nbsp;You can lodge a complaint with us or the Privacy Commissioner if you believe we have mishandled your personal information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 2020.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Contact Information for Privacy Enquiries<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any privacy-related enquiries, complaints, or to exercise your rights under the Privacy Act 2020, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hamilton Piano Company<\/p>\n\n\n\n<p class=\"has-contrast-color has-text-color has-link-color wp-elements-fa51e1cb382ec3c50ab4c0cc4870d4ef wp-block-paragraph\"><a href=\"mailto:admin@hamiltonpianocompany.nz\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">admin@hamiltonpianocompany.nz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are not satisfied with our response to your privacy concern, you can contact the New Zealand Privacy Commissioner:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Office of the Privacy Commissioner<br>Phone: 0800 803 909<br>Email:&nbsp;<a href=\"mailto:enquiries@privacy.org.nz\" target=\"_blank\" rel=\"noreferrer noopener\">enquiries@privacy.org.nz<\/a><br>Website:&nbsp;<a href=\"http:\/\/www.privacy.org.nz\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.privacy.org.nz<\/a><br>Address: Level 8, 109-125 Featherston Street, Wellington 6011<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:var(--wp--preset--spacing--10)\"><strong>Updates and Changes Notification<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you of significant changes to this privacy policy by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Posting the updated policy on our website with a revised effective date<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy policy was last updated May 2026.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Introduction Hamilton Piano Company (we, us, our) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is any information about an identifiable individual (a natural person). This privacy policy explains how we collect, use, store, disclose and protect your personal [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-1077","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Privacy Policy Introduction Hamilton Piano Company (we, us, our) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is any information about an identifiable individual (a natural person). 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