Privacy Policy
Introduction
Hamilton Piano Company (we, us, our) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is any information about an identifiable individual (a natural person).
This privacy policy explains how we collect, use, store, disclose and protect your personal information when you interact with our website alpinespas.co.nz and our business services. This policy applies only to customers in New Zealand.
This policy does not limit or exclude any of your rights under the Privacy Act 2020. For more information about the Privacy Act, visit www.privacy.org.nz
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
The change will apply from the date that we upload the revised policy to our website.
Types of Personal Information We Collect
We may collect the following types of personal information from you:
Contact Information:
- Full name
- Email address
- Phone number
- Postal address
Transaction Information:
- Purchase history
- Payment details (processed securely through third-party payment processors)
- Delivery information
Communication Information:
- Records of your correspondence with us
- Enquiry details and quote requests
- Customer service interactions
How We Collect Your Personal Information
We collect personal information directly from you when you:
- Make enquiries through our website or contact forms
- Purchase our products or services
- Contact us via phone, email, or in person
- Visit our showrooms or attend events where we are present
Purposes for Data Collection and Use
We collect and use your personal information for the following purposes:
Primary Business Functions:
- Processing and fulfilling your orders for pianos, and related products
- Providing customer service and technical support
- Managing after-sales service
- Processing payments and managing accounts
Communication and Marketing:
- Responding to your enquiries and quote requests
- Providing updates about your orders or services
Business Operations:
- Improving our products, services, and website functionality
- Meeting our legal and regulatory obligations
- Protecting our business interests and enforcing our rights
Information Sharing and Disclosure Practices
We do not sell, trade, or rent your personal information to third parties. We may share your personal information in the following limited circumstances:
Legal Requirements: We may disclose your information when required by law, court order, or government investigation.
Business Protection: We may disclose information to protect our legal rights, prevent fraud, or ensure the safety of our customers and staff.
How We Store and Protect Personal Information
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems with access controls
- Regular security assessments and updates
- Secure transmission of sensitive information
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Data Retention and Disposal
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely dispose of it in accordance with our data retention policies.
Factors that influence our retention periods include:
- The nature of the information and why it was collected
- Legal requirements for record-keeping
- Your ongoing relationship with us
- Legitimate business needs
Your Rights Under the Privacy Act 2020
You have the following rights regarding your personal information:
Right of Access: You can request access to the personal information we hold about you.
Right of Correction: You can request correction of any personal information that is inaccurate, incomplete, or out of date.
Right to Object: You can object to the use of your personal information for direct marketing purposes.
Right to Complain: You can lodge a complaint with us or the Privacy Commissioner if you believe we have mishandled your personal information.
To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 2020.
Contact Information for Privacy Enquiries
For any privacy-related enquiries, complaints, or to exercise your rights under the Privacy Act 2020, please contact us:
Hamilton Piano Company
If you are not satisfied with our response to your privacy concern, you can contact the New Zealand Privacy Commissioner:
Office of the Privacy Commissioner
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Website: www.privacy.org.nz
Address: Level 8, 109-125 Featherston Street, Wellington 6011
Updates and Changes Notification
We will notify you of significant changes to this privacy policy by:
- Posting the updated policy on our website with a revised effective date
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.
This privacy policy was last updated May 2026.